Privacy Policy

Effective date: 11 August 2025

This Privacy Policy explains how QLIKWEAR ("QLIKWEAR", "we", "us", "our") collects, uses, shares, and protects your personal data when you visit or make a purchase on qlikwear.com (the "Website") or interact with us via our mobile experiences, customer support, social channels, or WhatsApp/SMS.

We operate from Noida, Uttar Pradesh, India and serve customers primarily in Delhi/NCR with hyperlocal delivery and a Try & Buy service. Your use of our Website and services is subject to this Privacy Policy and our Terms & Conditions.

Scope & Legal Basis

This Policy applies to personal data we process about visitors, customers, prospective customers, and individuals who interact with QLIKWEAR (collectively, “you”).

We process your data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, as applicable, the Digital Personal Data Protection Act, 2023 (DPDP Act) and its rules when notified.

Who We Are (Data Fiduciary)

QLIKWEAR

Registered/Operational Address: 145E/ Chaura Raghunathpur, Noida, U.P., 201301
Email: join@qlikwear.com
Office Address: 145E/ Chaura Raghunathpur, Noida, U.P., 201301

What We Collect

We collect the following categories of personal data, depending on how you use our services:

Identity & Contact Data: name, phone number (including WhatsApp), email, delivery address, billing address.
Location Data: approximate location from IP; and precise location (only with your consent) to offer hyperlocal features like 30‑Minute Express and Try & Buy.
Order & Transaction Data: items viewed/added/purchased, order IDs, delivery preferences, returns/exchanges, communications related to orders.
Payment Data: payment method, masked card details/UPI handle, transaction IDs and status (processed via secure payment gateways; we do not store full card numbers or CVV).
Device & Technical Data: device type, OS, browser, IP address, cookies, pixel tags, log files, performance diagnostics.
Usage & Analytics Data: pages viewed, features used, referral URLs, engagement with emails/push/SMS/WhatsApp.
Customer Support Content: messages, call notes, chat transcripts, feedback, and preferences you share with us.
User-Generated Content (UGC): ratings, reviews, photos you upload—processed with your permission and subject to our Terms.

We may obtain data directly from you, automatically via cookies and similar technologies, and from service providers (e.g., payment, logistics, analytics) to fulfil our services and detect fraud.

Why We Use Your Data

We use your data to:

Provide our services: account creation, product discovery, cart/checkout, order fulfilment, delivery scheduling, Try & Buy doorstep experience, returns/exchanges, and refunds.
Hyperlocal delivery & Try & Buy: verify serviceability, assign a courier, share contact & location with delivery partners, and coordinate try‑on at your doorstep.
Payments: process payments, prevent fraud, and address chargebacks (through third‑party payment gateways).
Customer support: respond to queries, troubleshoot issues, and manage grievances.
Communications: send order updates, security alerts, service messages, and—with your consent—marketing via email/SMS/WhatsApp/push.
Personalisation & analytics: remember preferences, recommend sizes/styles, and improve site performance and content.
Security & fraud prevention: detect, prevent, and respond to misuse, bots, or suspicious activity.
Legal compliance: comply with tax, accounting, and other regulatory requirements under applicable law.

Consent & Legitimate Uses: Where required under the DPDP Act or other law, we rely on your consent (e.g., marketing, precise location, certain cookies). In other cases, processing is necessary for purpose-limited uses such as order fulfilment, payments, and security.

Cookies & Similar Technologies

We use cookies, pixels, SDKs, and similar technologies for:

Core functionality (e.g., login, cart, checkout)
Performance and analytics (e.g., load times, navigation)
Personalisation (e.g., recently viewed items)
Marketing (e.g., measuring campaign effectiveness)

You can control cookies via your browser settings and, where provided, our Cookie Settings tool. Disabling certain cookies may impact site functionality.

Sample banner text:
“We use cookies to improve your experience, deliver hyperlocal features, and analyze traffic. By clicking ‘Accept All’, you consent to our use of cookies. Manage preferences in Cookie Settings.”

How We Share Your Data

We share data only as needed to provide our services or when required by law:

Logistics & Delivery Partners: to fulfil hyperlocal delivery, 30‑Minute Express, and Try & Buy, including your name, address, phone, and delivery notes/location (with consent for precise location).
Payment Gateways & Processors: to process payments and prevent fraud (transactional data only; no full card storage by us).
Technology & Cloud Providers: hosting, analytics, customer support, and communications platforms (email/SMS/WhatsApp/push).
Professional Advisors & Compliance: auditors, lawyers, or authorities where legally required.
Business Transfers: in a merger, acquisition, or asset sale, subject to confidentiality and continued protection of your data.

We do not sell your personal data.

International Transfers

We may process and store data on servers located outside India with reputable cloud providers. Where required, we ensure transfers are permitted under Indian law and protected through contractual safeguards and industry‑standard security measures.

Your Choices & Rights

Subject to applicable law (including the DPDP Act), you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete data no longer required for stated purposes or which you withdraw consent for
Withdraw consent for processing based on consent (e.g., marketing, precise location)
Opt‑out of marketing at any time (unsubscribe link/SMS STOP/WhatsApp “STOP”/account settings)
Grievance redressal and escalation to the Data Protection Board (when established under the DPDP Act)

To exercise rights, email join@qlikwear.com or our Grievance Officer at [join@qlikwear.com] with your request and a verifiable identifier (e.g., OTP). We may ask for additional information to verify identity and prevent fraud.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, or reporting requirements (e.g., tax and audit). When data is no longer needed, we will delete or irreversibly anonymise it in a secure manner.

Security

We implement reasonable security practices and technical/organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. While we strive for robust protection, no system is 100% secure; please use strong passwords and safeguard your account credentials.

Children’s Privacy

Our services are intended for individuals 14 years or older. We do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us and we will promptly delete it.

WhatsApp, SMS & Calls Consent

By providing your mobile number and opting in, you consent to receive service and marketing communications via WhatsApp, SMS, or calls. You can withdraw consent at any time by replying STOP, using our unsubscribe links, or contacting us.

Third‑Party Sites & Social Plugins

Our Website may contain links to third‑party sites or use social plugins. Your interactions with those services are governed by their own privacy policies. We are not responsible for their content or practices.

Changes to This Policy

We may update this Policy from time to time. Changes are effective upon posting on this page with a revised “Effective date.” We will take reasonable steps to notify you of material changes (e.g., email or banner notice).

Contact & Grievance Redressal

For questions, concerns, or to exercise your rights:

QLIKWEAR
Email: join@qlikwear.com
Address: 145E/ Chaura Raghunathpur, Noida, U.P., 201301, India
Working hours: Mon–Sat, 10:00–18:00 IST

We aim to acknowledge and address grievances within the timelines prescribed by applicable law.

Final Notes

Where this Policy references rights under the DPDP Act, such rights will apply and be honoured in accordance with the Act and any rules/notifications as they come into force.
Please ensure your account details (email, phone, address) are current so we can provide timely delivery and support.