Return & Exchange Policy
Effective date: 11 August 2025
Quick Snapshot
-
Window: 7 days from delivery (only on items marked Returnable)
-
Pickup: Within 24 hours in serviceable Delhi/NCR pincodes (best-effort; see notes)
-
Refunds: Back to original payment method
-
Timeline: We initiate within 24 hours after QC; banks/UPI usually post in 2–5 business days (some up to 7)
Try & Buy: Return on the spot at delivery only; once delivery is completed, it’s final sale
Returns — Simple & Fast
-
7-Day Return Window
Not vibing with it? If the product page shows Returnable, start a return within 7 days of delivery. -
24-Hour Pickup Promise
Once approved, we’ll arrange pickup within 24 hours for eligible pincodes. If a time slot isn’t available (weather, festivals, peak hours), we’ll book the earliest next slot. -
One-Time Return
Each item can be returned once. Partial returns in a multi-item order are fine. -
Condition Check (QC)
Items must be unused, unwashed, unaltered, with all tags/packaging, and free of makeup, perfume, or damage. Items failing QC may be sent back to you. -
Refunds
We initiate your refund within 24 hours of the item reaching our store and clearing QC.
Banks/UPI/wallets typically credit in 2–5 business days (some issuers may take up to 7). -
COD Refunds (if you used COD)
Add your UPI ID or bank details in the return flow. We’ll transfer directly after QC. -
Non-Returnable
Items marked Non-returnable/Final Sale, intimate/innerwear, and freebies are not eligible.
Try & Buy — On-the-Spot Only
-
At delivery: Try your picks while our partner waits. Keep what you love; hand back the rest.
-
After delivery is completed: Items kept under Try & Buy become final sale (no return/exchange later).
-
Refunds for on-the-spot returns: Initiated once items reach our store and pass QC (posting in 2–5 business days, up to 7).
Exchanges — Easy Swaps
-
7-Day Exchange Window
Request a size/color exchange within 7 days (if the product page allows exchanges). -
Pickup & Drop
We’ll pick up the original and deliver the replacement—typically within 24 hours post-approval in serviceable areas. -
Like-for-Like Only
Exchanges are for size or color of the same item. One exchange per item. -
Stock & Price
Exchanges depend on stock. If unavailable, we’ll process a refund after QC. If the new variant has a price difference, we’ll collect/refund the difference at checkout. -
RTO on Exchange
If the exchange order is returned to origin due to unavailability/no response, the exchange is cancelled. No re-attempts.
Return Pickup — What to Expect
-
Heads-Up Call: Our partner will call before pickup—please keep the item ready.
-
Original Condition: Keep tags/packaging intact to speed QC and refunds.
-
Packaging: Use the original polybag/box where possible; include all accessories/freebies.
Damaged or Wrong Item?
-
Report within 48 hours of delivery at care@qlikwear.com with photos/video. We’ll fast-track a replacement or refund.
Good-to-Know (Fine Print)
-
Eligibility lives on the product page. Always check the Returnable/Exchangeable tag.
-
Abuse/Fraud: We may limit services for suspicious or repeated misuse.
-
Service Variations: Pickup/express timelines may vary during extreme weather, high-demand hours, or festivals—but we’ll always offer the earliest slot.
FAQs
-
Where does my refund go?
Always to the original payment method. COD orders are refunded to UPI/bank. -
How long do refunds take?
We initiate within 24 hours after QC. Banks/UPI typically post in 2–5 business days (some up to 7). -
Can I cancel instead of returning?
If not dispatched—yes, from your Orders page. If dispatched, use the 7-day return. -
Can I return an exchanged item?
No—one exchange per item; no returns/exchanges after that.
Questions or need a hand? care@qlikwear.com. We’re here to keep your QlikWear experience smooth and stress-free